FAQ
General:
hitfile.net is a free net space where you may upload your files, store them, share your files with your friends by providing them links to your files, and download your friend's files using their links.
- For registered users, storage time will be automatically added - 45 days starting from the moment of last file download.
- 90 days for premium users time from the moment of last file download.
All files will be kept only if they comply with our rules and do not violate the laws of your country.
The above implies that as soon as any file containing data violating copyright or other law in any way is detected, it will be immediately removed from the service.
- For registered users, the maximum file size is 100 Gb. (from browser only up to 4Gb).
- Maximum uploading file size for Premium users is 100 Gb. (from browser only up to 4Gb).
This is advanced servises of our file sharing service, such as increased download speed, an upload resume after re-connection, direct link download, extended storage time, and other advantages.
Download speed for Premium users is about 1GB per second, in case your connection allows it.
To purchase Premium access, please follow the link: http://hitfile.net/premium
Now you can use your account at hitfile.net or your Premium code for rapid downloads. If you are buying Premium using your hitfile.net registered account, you automatically authorizing your hitfile.net account with Premium with period of activity equal to period of bought Premium code. Every next purchase of Premium using such hitfile.net account will prolong that period of Premium with new period of bought Premium access code. Every followed link to file that direct you to hitfile.net should start downloading with rapid downloading speed. If you are buying Premium without your hitfile.net registered account, you also can use it for rapid downloads. Follow link for downloading file, then click Gold downloading and enter your Premium code in suitable field (Enter received code here) and press Login. You will be granted with premium download link to download with rapid speed. In case you have Premium code and you would like to use your account with Premium rights, just enter your Premium code while you are authorized at hitfile.net at and downloading any file at this site.
Please make sure that your browser allows cookies. Make sure also that the software you are using does not block cookies (some Firewalls do).
Just do not panic! We will of course resend you your password — or give you your money back.
Please give our support team informationas as detailed as you can:
- your mobile phone number or e-money account you used to make the payment
- time mark when you sent the message
- short number where you sent the message
- your mobile phone provider
- text of message has been sent and other information you think will be valuable.
A low download or upload speed may be due to your provider’s settings. You can find out your settings by following this link.
If the file you are downloading is being downloaded by several users simultaneously, this may also result in a low download speed because our servers will distribute the load equally between users. To avoid this and gain download priority, you may either become a Premium user or try downloading at a different time of the day.
A «FILE NOT FOUND» message means that the file you are addressing was removed from our server.
There may be several reasons for this:
- the file has been deleted by the user who had uploaded it
- a copyright violation
- storage time expiration
The total size of downloads is restricted by your provider’s settings and your user status on hitfile.net. If you are a free user, you may download about 5 GB a day if downloading continually, but note that free account speed is limited.
All users who have Premium access may enjoy the maximum download speed possible and download up to 25 GB a day.
hitfile.net aims at providing quality service to all users from all regions worldwide independent of the file size, of download time, or of the user’s browser or other settings.
We use Dynamic Download Splitting system which helps us provide an equal download opportunity to all free users notwithstanding the file size. Premium users have the priority for download speed; other users are placed in a queue if they have same IP; first come first served.
The time you have to wait in line (the time specified in the message you receive from the service, e. g. try again in 300 seconds) depends on several different things such as popularity of the file, the load of the server in you net zone, the time of the day etc, but the main factor is the file size.
As bigger the file size you downloaded the last time (before you requested the latest file from the same IP), as longer you will have to wait. To reduce your waiting time, we recommend downloading small files first.
You may also change your IP and try downloading the file again, since it is your particular IP that reaches the connection limit.
Our service is checking your IP to keep download records. If you receive such a message while in fact you have not been downloading anything, it means that you are using a proxy employed by a lot of users simultaneously. You may not be using a proxy for your computer, but your provider may be employing a client’s transparent proxy.
You may check your IP by following this link.
How to solve this problem? If you have access to your network settings, quit your proxy. If you cannot do that, the only way out is to buy a Premium account. Premium users are recognized by their cookies, not by their IPs. Unfortunately, we cannot cancel all IP checks; otherwise we would to shut down the service because of uncontrolled downloads. We hope for your understanding.
If you’re not a Premium user, try quitting all your download utilities (software that boosting download speed).
If the problem atill exists, probably your browser does not allow cookies. You need them if you are using a proxy.
The FTP server is synchronized with your Files every 10 minutes. After successful FTP upload, files will appear in your Files in about 10 minutes.
Due to the synchronization process, there is another restriction — you cannot upload more than 100 GB in total in 10 minutes to the FTP server.
Automatic transfer — files are transferred automatically to your account every 10 minutes
Manual transfer — clicking «transfer files» starts the file transfer immediately when they are finished uploading.
No. We care about our users’ privacy and confidentiality of information. Only those who upload files on hitfile.net receive the download link, and it is up to them to decide who will receive access to this file. So, you have access to the file only if you have the complete link.
You may use any popular program, such as Speedget, Download Accelerator Plus, GetRight, FlashGet and GoZilla, as well as Google File Download Manager and other download managers.
Please check your email account again. Probably the message was suspected spam and placed in Spam Messages.
If you cannot find our message, please submit the PayPal transaction number and your email registered with PayPal to our Support Team.
Instructions on official PayPal website
- Log in to your PayPal account.
- Click Profile near the top of the page.
- Click My money.
- Click Update in the My preapproved payments section.
- Click Cancel or Cancel automatic billing and follow the instructions.
Submit the following details to our Support Team, in full:
- your username (if you are a registered user)
- time mark when you tried to upload the file
- names of the files
- mode of upload (using your browser, through FTP, from another site, several files)
- if you used FTP, specify the number of the upload server (submit the log of the program you used for upload)
- if you uploaded the file from another site, specify the links to the uploaded files
- if you used a browser, specify version of the browser
- a description of all errors appearing when you tried to upload the file
As much information you will provide, as faster your query will be processed and the more quickly answer will be received!
Your file is in the list of forbidden (blacklisted).
On demand of right holders we must delete all copies of files and write it MD5-hash to blacklist. In order to further prevent the re-upload the file and delete all existing of the copies on site.
MD5-hash (checksum) — a unique identifier for the file. If two files have the same checksum, it means that the files are identical in content, even if for some reason have different names.
Such funds holds because you have some earning from credit cards and PayPal account. Due to payment policy of most banks and PayPal system, they have apportunity to for chargeback funds for purchases made by credit card or Paypal. We hold such funds for 45 days to exclude our and partners incorrect earnings made by purchases and refunded lately to customers accounts. Also added hold period of 10 days for all purchases paid for via SMS, to reduce the amount of fraud.
Status as "Fraud" means that mobile operator inform as that customer made fraud purchase and payment for such purchase will not transfer from customer account to mobile operator and from mobile operator to us as well. Such purchase takes into account at Purchase page, but doesn't take into account at profit columns and your money account. Status as "Refund" means sucsessful payment transaction, but also means money chargeback or refund from our account back to customers account. Such purchase takes into account at Purchase page, but doesn't take into account at profit columns and your money account as well.
Premium access code you can enter on the site up to 40 times in 24 hours, after successfully entering the code, the site remembers you and is not re-request access code to download the following files. This limit need to prevent the illegal distribution of access codes.
When you subscribe to a Hitfile plan, your payment method will automatically be set up for recurring billing the time specified of your membership type for your convenience - without having to always manually send money.
Your account will remains as Premium access and you don't need to worry about account expiration.
You can easily cancel your Hitfile subscription at any time. To cancel your subscription use the instructions in emails from Plimus.com. When you cancel, your account will continue to be Turbo access until the end of the term that you have already paid for.
For security purposes you have two purchases limit in 24 hours for same payment information. We advise you to purchase one Premium access, but with long period, for 6 month or 1 year. Price is cheaper for day usage for those access.
Bonus Program:
To sign up for Partnership, you need to check the box «by participating in Bonus Program you confirm that you have read and agreed to the terms of use» in your «
Payment information is your Payment instructions (details) to where you want the funds earned in our Bonus Program to be sent/transferred to.
It is not difficult to create an account with Webmoney: on www.webmoney.ru (for Russian speaking users) and www.wmtransfer.com (for English speaking users).
You also can use your PayPal account to receive funds or make new PayPal account for it at paypal.com.
If you want to change your purse, you need send an email at mail@hitfile.net with such request and with old and new account details. Send it form your account email, please. Attention, you can make new payment requests only after 10 days since payment details has been changed.
We now make payouts only through the PayPal, Payza[AlertPay] (once per 2 weeks) and the WebMoney (once per 3-4 days) payment systems. Our payment currency is USD.
When transferring money to the Webmoney WMR purse, you receive your payment at the exchange rate on Webmoney Exchanger
as of the day of payment.
Minimum payable equivalent is 5 USD.
You may invite your friends and people you know to participate in the hitfile.net Partnership Program. For this purpose, you are provided with your referral link in the Referrals section, and you may also have the colorful promo-materials to post on your site, in your blog or on a forum.
The hitfile.net service employs a 2-level referral system.
If you give your referral link to a person who registers through it after, this person will upload files and earn money just as you do, and become your Level 1 Referral. You will receive 20% of this person’s earnings for all period of his activity.
If your Level 1 Referral invites another referral, this person becomes your Level 2 Referral, and your earnings will increase by 5% of your Level 2 Referral’s earnings.
In our referral affiliate program download links are like referral links. It means that if somebody will come on to download any of your files and than will register on hitfile.net, he will become your 1st level referral.
You must not register your own new accounts using your own referral link — this is strictly prohibited!
If you are owner of site where visitors post links to files stored on hitfile.net, you can earn via such links.
For details on optional ways of earnings, see this link.
We pay every time when user buying Paremuin access to download files. Quantity of downloading doest't have relation for earnins.
There are two reasons your file could be removed:
- you might have uploaded illegal materials, and our moderator removed it
- your file has expired and removed automatically (expiration period is 45 days for registered users and 90 days for Premium users)
If your file is buying each time during his period of hosting, it will never be deleted.
You can upload on hitfile.net archives with passwords which was generated only by WinRaR or WinZiP.
It is strictly prohibited to use for your files special services that makes a secret access code within archive, which users can buy then using an paid SMS-service.
Please note: We will freeze in full or in part, without preliminary notification, accounts used for distribution of such files.
Statistics is refreshing once in 4 hours.
In some cases downloading page are loading with My price with chosen SMS payment method, there maybe isn′t acceptable SMS number for chosen country or SMS billing or mobile operator who has partner relatioship with us. In such cases user has opportunity to buy Premium assess at your file using Standard price. However user can still buy Premium access at this file with My price, but using another payment methods form SMS payment. For example, for most countries first loaded payment method is PayPal where user always can find My price.